Trainings / Workshops
Timeline for Training Session
01
Hearing and Assessment
Interview with management and on-site managers
We will ask you what you are having trouble with (grasping the current situation and recognizing issues) and setting your goals. At this time, we would like to know which staff group you would like to focus on delivering the training program.
Pre-training assessment
Staff will visit your workplace and assess the service content that is usually provided. We grasp the points to be improved from the hotel and restaurant space itself, to the staff service, and inpliment them into actual training.
02
Determining Training Duration and Frequency
In workplaces such as hotels and restaurants, we understand it is not always possible for everyone to receive training at the same time. We would like to know your needs, such as “divide into 2 or 3 groups and train them back to back” or “start with this group first”. We will create a program according to your requests.
03
Training Scheme / Agenda Proposal
We will propose a training program for each client by adding elements of "Team Building", "Resilience" and/or "International Mindset" to the contents, on the top of the requests we have received.
Examples of training programs
01
First Impression
・Non-verbal communication (Smile, Posture, Gestures etc.)
・Verbal communication (Greetings, welcoming messages etc.)
04
Global Mindset/ Diversity
・How to open up your global mindset and be a global person
・How to work in diversity
02
Eye Contact and Facial Expressions
・Making the best impressions even from far-away
・How to make eye contact and how you keep it
・Kinetic control
05
Sessions for Management
・Leadership: How to set the standard and how to share your emotions and vulnerability
03
Languages/ conversation skills
・Conversations in both Japanese and English
・Appropriate topics to talk with your customers
06
Resilience
・How to respond customers in difficult situations →Complaints, irregular situation handling
・How to work with a difficult coworker